Design and implement a new supply model that provided rapid execution and dynamic, highly scalable ICT resource delivery

Client / Sector

Leading Australian University, Education Sector.

Client Overview

An Australian Public Research University with over 30,000 undergraduate and 16,000 graduate students comprising 16 faculties and schools.

Client Problem / Challenges

The university was undertaking a significant Capital Works program, which included many large-scale ICT projects.

Using their existing procurement supply chain and government-mandated buying contracts created significant complexity and time delays to source, supply and integrate ICT contingent labour.

It took 8-10 weeks and 26 process steps from business case approval to deliver and integrate resources into their working environment. This caused significant service delivery issues across the entire program of work.

The challenge was to design and implement a new supply model that provided rapid execution and dynamic, highly scalable ICT resource delivery.

The new model needed to be delivered “as a service” and meet or exceed existing procurement policy and compliance frameworks.

Impact

The Capital Works program and service delivery was being compromised due to their inability to procure and deliver resources effectively to scale up the PMO and project teams.

Solution

Following procurement policy and guidelines, the university issued an RFP to the open market, requesting a resourcing and professional services solution to remedy the stated business problem and commercial impact.

Concert ICT responded to the RFP with a hybrid labour services design that would deliver a dynamic and highly scalable, low-risk solution.

Concert was awarded the contract and implemented its “Resource as a Service” model.

Business Outcomes & Benefits

• Recovery of their Capital Works program
• Nimble delivery engine aligned to their PMO
• Rapid response to project requirements
• Dynamic resourcing scalability
• Spin in / Spin out capability
• Supply time reduced from 8 weeks to circa 3-4 days
• Improved business continuity
• Streamlined processes
• Cloud-based management platform
• On-site service management